• 3.1 Questions that relate to the Airline check lists are asked by our staff at the booking stage and acceptance of travel is based on the answers received by our customers.
  3.2 The quotation or estimate is based on the height, length, width and weight of the pet/s or dimensions of your travel container/s, provided by the owner or their representative.
• 3.3 If the incorrect pet information is provided, or if there is any increase in weight or the size of the pet or travel container, extra freight charges are at the owner’s expense.
• 3.4 Our handling charges in this quotation are valid for 30 days unless changes outside of Azzabern Animal transport Pty Ltd direct control impact on the quotation. All extra costs are at the pet owners expense.
• 3.5 Quotations are based on current tariffs and freight tariffs which are subject to fuel and other increases without prior notification, including within the 30 days of quote validation. Any increases are to the client’s account.
• 3.6 Insurance for pets whilst in kennels or during travel is not included in our charges.
• 3.7 Requesting alterations to bookings: The first change to bookings is normally Free Of Charge, thereafter, a $25.00 AUD to $100 administration fee for each change and any subsequent change will be applied.
• 3.8 Our quotations do not include customs clearance, airline handling charges or Tax at the destination airport (unless specified).

4. LIABILITY

• 4.1 Azzabern Animal transport Pty Ltd is not liable to the shipper, consignee, any third party, or any other person having an interest in the cargo intort or contract or bailment or otherwise for any, and the consequences of any, delay in collection of cargo or loss of or damage to or deterioration of cargo or miss delivery or failure to deliver or delay in delivery of cargo for any reason whatsoever including, without limiting the foregoing, the negligence or breach of contract, statutory duty or wilful act or default of the carrier whether or not the same occurs in the course of performance by or on behalf of the carrier under this contract or in events which are in the contemplation of carrier and/or shipper or in events which are foreseeable by them or either of them or in events which may constitute a fundamental breach of contract or a breach of a fundamental term.
• 4.2 Azzabern Animal transport Pty Ltd recommends that any pet documents are NOT attached to crates when being transported as Azzabern Animal transport accepts no responsibility for any loss or damage incurred.
• 4.3 Azzabern Animal transport Pty Ltd cannot be held responsible for airline delays, cancellation of flights, incorrect routing, miss loading, not loading the pets by the airlines or its handling agents, change of aircraft type ‘which then delays your pets transport’ or available capacity by airlines, or loss of veterinary documents by airlines.
• 4.4 Additional charges for flights, comfort stops due to the pet soiling their crate ‘airline requirement’ kennelling and extra trips to and from the airport are for the client’s account. 4.5 Any times provided by Azzabern Animal transport Pty Ltd for pick up or delivery of animals are estimates only.
• 4.6 Azzabern Animal transport Pty Ltd will not be held responsible or liable for any delays incurred by DAFF / Vet staff used by Azzabern Animal transport Pty Ltd and any on costs of delays how soever caused.
• 4.7 Whilst we do go to great lengths to ensure we can maintain an appropriate timetable it is inevitable that at times we will be required to make alterations to our timetable due to the volume of bookings, traffic and weather conditions, mechanical breakdowns or any other reason beyond our control.
• 4.8 We reserve the right not to transport or handle any animal that is considered to present a danger to any person or other animal and this shall be at the sole discretion of our drivers.
• 4.9 We accept no liability for any loss, cost or inconvenience suffered by any party as a result of any alteration to our timetable or that of the airline used.

5. KENNELING AND VETERINARY REQUIREMENTS

• 5.1 Azzabern Animal transport Pty Ltd are authorised to seek veterinary attention for an animal should this be
  required whilst pets are in boarding kennels or our day care departure lounge facility.
• 5.2 Any additional veterinary charges are to the client’s account.
• 5.3 All boarding costs whilst in kennels are to the client’s account.
• 5.4 Animals staying for long or indefinite periods must have account settled monthly in advance.
• 5.5 Should departure dates be delayed, extra kennelling costs are to the client’s account, and must be settled prior to departure of pets.
• 5.6 In the case where an approved company will be settling costs, we require a written company order or letter accepting our quotation prior to shipment of pets.

6.INDIVIDUAL AIRLINE AVI CHECKLISTS

• 6.1 ANIMALS TRAVELLING WITH VIRGIN AUSTRALIA.
  Virgin Australia AVI Acceptance Checklist

   

  • i) Must agree to the Virgin Australia form above, and where Azzabern Animal transport Pty Ltd is lodging the animal must agree and accept that they indemnify Azzabern Animal Transport Pty Ltd against all and any claims.
  • ii) You may be asked by Virgin Australia to complete additional forms at point of travel.
  • iii) Virgin Australia conditions of transport are accepted by the customer and the
    customer agrees to indemnify Azzabern Animal transport Pty Ltd against all and any claims once the
    consignment has been handed over to Virgin Australia for travel.
• 6.2 TRAVELLING WITH QANTAS

  Qantas Freight Household Pets – Shippers Statement and Acknowledgment

  • i) Must agree to the Qantas form above, and where Azzabern Animal transport Pty Ltd is lodging the
    animal must agree and accept that they indemnify Azzabern Animal transport Pty Ltd against all and any claims.
  • ii) You may be asked by Qantas to complete additional forms at point of travel.
  • iii) Qantas conditions of transport are accepted by the customer and the customer
    agrees to indemnify Azzabern Animal transport Pty Ltd against all and any claims once the consignment has been handed over to Qantas for travel.

7. ADDITIONAL NOTES

• 7.1 There are special requirements for young kittens or puppies;
  • 7.1.1 If your puppy or kitten is less than 8 weeks old then we will not be able to accept it for travel.
  • 7.1.2 If your puppy or kitten is between 8 – 12 weeks old, you will require a
    veterinary certificate stating your pet is healthy enough to travel.
• 7.2 There are special requirements for older dogs & cats;
  • 7.2.1 If your dog or cat is older than 12 years, you will require a vet certificate stating
    your dog is healthy enough to travel.
• 7.3 Can multiple pets travel in the same crate?
  • 7.3.1 Pets may travel in the same crate provided they are from the same species, are
    similar in size and weight and are used to cohabitation. Each pet must not weigh more than 14kg.
• 7.4 Are all breeds of dogs and cats accepted?
  • 7.4.1 Breeds classified as Dangerous Animals by the Australian Government and
    deemed prohibited to import are not accepted under any circumstances. These breeds are: Pit Bull Terrier; American Pit Bull; Dogo Argentian; Japanese Tosa;
    Brazilian Fila; Brazilian Mastiff; and Presa Canario.
• 7.5 Are any breeds subject to special conditions?
  • 7.5.1 American Staffordshire Terriers will only be accepted in a CR-82 reinforced cage
    or an airline-approved guard dog cage. The CR-82 type cage is specially
    reinforced to prevent the dog from breaking out, and therefore reduce incidents
    relating to aircraft damage or injury to the dog itself.

8. VACCINATIONS, DEWORMING, FLEA & TICK CONTROL, BOARDING AGREEMENT.

• 8.1 Where pets require kennelling in local boarding kennels, valid vaccination certificates MUST be produced. In most instances inoculations and de-worming is to be carried out at least two weeks prior to overseas travel or admission into kennels.
• 8.2 Validity: Dogs – C5, Cats – F3, valid for one year and to have been done more than 14 days prior to entry. It remains the client’s responsibility to ensure that the pet/s inoculations are up to date.
  Boarding Agreement
  In the rare case that your pet is injured or requires emergency medical treatment, one of our team members will contact you. If we cannot contact you, you give Azzabern Animal transport Pty Ltd and all kennels that Azzabern Animal transport Pty Ltduse consent to contact their vet to treat your pet(s).
  Vet costs will be charged at your expense and payable upon pickup of the animal. This will only be done if our team deems it completely necessary.
• 8.3 You confirm that your Dog(s) is/are fully vaccinated against Parvovirus, Hepatitis, Distemper, Parainfluenza and Bordatella (C5). My Cat(s) is/are fully
  vaccinated against Feline Enteritis, Feline Rhinotracheitus and Feline Calicivirus (F3). Any other animal boarding with the facility has had the
  appropriate treatment/vaccinations as needed.
• 8.4 While the Azzabern Animal transport Pty Ltd Team will make every effort to ensure all of my pet/s belongings are kept with my pet/s during their stay,
  I understand that they accept no responsibility for items left, misplaced, lost or in lesser condition then they were left.
• 8.5 I agree that in the event of arrears or after due notice in writing, Azzabern Animal transport Pty Ltd shall have the right to depose of animal(s) and this shall not release me from liability for any unpaid fees or charges. In the event of suspected abandonment, the Azzabern Animal transport Pty Ltd Team will attempt to make contact for a two week period before taking appropriate steps to re-home the animals.
• 8.6 I acknowledge that while the team will take reasonable care, they cannot be held responsible for injury, death, loss or damage of any kind what so
  ever that may occur to any pet this includes kennel cough and the like.
• 8.7 I have, to my full knowledge, disclosed all health concerns, special needs and behavioural issues in regards to all of my pet/s.
• 8.8 From time to time, The Azzabern Animal transport Pty Ltd Team may take photos and videos of your pet/s during their stay. I hereby grant Azzabern Animal transport Pty Ltd permission to use my pet/s likeness in a photograph, video, or other digital media in any and all of its publications, including web-based publications, without payment or other consideration.
• 8.9 Clients are responsible for administering flea/tick control and worming prior to your pets stay. Occasionally we may be required to administer treatments to ensure your pets are healthy during their stay. Please note that such items will be payable upon collection of your pet(s), and will only be done if our Team deems it completely necessary. The facility will not be held accountable if any problems arise from these treatments.
  If no flea/tick protection has been administered to a pet by the owner, the Team has the right to refuse animals for board until such time as the treatment has additional been given; these treatments are available directly at check- in. Clients must be aware that even though Azzabern Animal transport Pty Ltd takes all due care regarding the prevention and treatment of paralysis ticks, it is not possible to guarantee that these instances will not occur. The Team does not take any responsibility in the instance that a pet suffers from tick poisoning, even if sufficient treatment has been administered.

9. SEDATIVES
WE DO NOT RECOMMEND ANY TYPE OF SEDATIVE BE USED

• 9.1 Where sedatives are needed or specifically requested, sedatives are STRICTLY to be arranged by the client and prescribed and issued by client’s own veterinarian. Azzabern Animal transport Pty Ltd will not be held responsible for over dosage, any side effects or death due to poorly administered sedatives. Please be aware Airlines / Fright companies may refuse to fly / accept non-responsive pets due to sedatives. It is the pet owner’s responsibility to notify Azzabern Animal transport Pty Ltd of any medical conditions that your pet might have prior to travel. Pets with medical conditions always fly at the owner’s risk.

10. PAYMENTS, CANCELLATIONS AND REFUNDS

• 10.1 PAYMENTS ARE TO BE MADE BY CASH, CREDIT CARD, DIRECT DEPOSIT PRIOR TO THE DEPARTURE OF THE PETS.
• 10.2 In the case where an approved company will be settling costs, we require a written company order or letter accepting our quotation prior to shipment of pets.
• 10.3 For domestic transport within Australia a non-refundable $100.00 deposit will be required to be paid at the time of confirming the booking request, Balance is required 7 day prior to transport
  Deposits for international pet transport are non-refundable. Deposits will vary from $500.00 to $1,500.00 AUD depending on the work undertaken and will not be refunded.
• 10.4 No booking fee for Domestic Bookings (within Australia) is levied unless services have been used.
• 10.5 For Domestic and International booking cancellations within three (3) days of the scheduled animals travel date, fifty percent (50%) of the quoted payment received (excluding non-refundable deposits and booking fee’s) will be provided as a credit for future use with Azzabern Animal transport Pty Ltd.
• 10.6 For booking cancellations four (4) days or greater from the animals scheduled travel date, one hundred percent (100%) of the quoted payment received (excluding non- refundable deposits and booking fee’s) will be provided as a credit for future use with Azzabern Animal transport Pty Ltd.
• 10.7 Change / Amendment to booking charges. The following charges are applicable to changes to bookings at the request of the customer:
  • a. For domestic bookings, change requests will only be accepted up to 24 hours prior to the scheduled travel booking time. First change request actioned free of charge, each subsequent change request incurs a $25.00 change fee.
  • b. For international bookings, for change requests up to three (3) weeks prior to booked travel, first change request will be actioned free of a booking change fee, however any costs/charges for additional treatments or re-treatments and/or permits required by the import or export country will be payable by the customer at the time of effecting the change. Subsequent change requests up to three (3) weeks prior to booked travel will incur a $25.00 change fee plus any costs/charges for additional treatments or retreatments and/or permits required by the import or export country.For change requests to international bookings made within three (3) weeks prior to booked travel, change requests will incur a $250.00 change fee plus any costs/charges for additional treatments or re-treatments and/or permits required by the import or export country.
• 10.8 **Please note Azzabern Animal transport Pty Ltd retain the right to update quotes prior to booking if Government or Airline Fees or charges change during the validity period of any quotation**

11. SECURITY

• 11.1 To comply with Azzabern Animal transport Pty Ltd ACCA approval we are bound to make all customers aware that it is illegal to consign as cargo an unauthorized explosive device.

12. TERMS AND CONDITIONS FOR THE Azzabern Animal transport Pty Ltd PET TRAVEL CHECKLIST.

• 12.1 Thanks for using our products and services . The Services are provided by:
  Azzabern Animal transport Pty Ltd
• 12.2 By using our Application, you are agreeing to these terms. If you disagree with the terms of the Application please do not use or access this service.
• 12.3 Using our Services
  • 12.3.1 This check list has been designed to assist Azzabern Animal transport Pty Ltd customers in planning for their pet’s travel plans. While Azzabern Animal transport Pty Ltd at all times endeavours to provide up to date and relevant information it cannot be held responsible for information that has changed, has been incorrectly supplied or has been uploaded into the
    App that may be incorrect. It is the responsibility of the user to confirm all
    details with Azzabern Animal transport Pty Ltd when it comes to the preparation of the pet to travel
    either domestically or internationally, to ensure that all arrangements have been made correctly and in a timely manner.
  • 12.3.2 Azzabern Animal transport Pty Ltd cannot be held responsible for a delay in a pet’s travel, whatever the
    reason, based on information submitted or loaded onto the booking.
  • 12.3.3 The user is responsible for submitting all details onto the App.
• 12.4 Privacy Protection
  • 12.4.1 No information submitted or uploaded to the App can be shared by Azzabern Animal transport Pty Ltd to any third party for any reason whatsoever.
• 12.5 Your Content in our Services
  • 12.5.1 Some of our Services allow you to upload, submit, store, send or receive content.
    You retain ownership of any intellectual property rights that you hold in that content. In short, what belongs to you stays
• 12.6 Our Warranties and Disclaimers
  • 12.6.1 We provide our Services using a commercially reasonable level of skill and care and we hope that you will enjoy using them. But there are certain things that we don’t promise about our Services.

13. INTERNATIONAL SERVICE GUARANTEE

Azzabern Animal Transport Pty Ltd are excited to release our International Service Guarantee program, the first of its kind anywhere in the world. The guarantee has been designed to ensure that as a customer of Azzabern Animal Transport Pty Ltd you will feel confident, reassured and have full peace of mind that your pets international arrangements are in the best and safest possible hands. The International Service Guarantee program ensures that not only do your pets arrangements get made in a timely and secure manner
but your pet will also have the opportunity to acclimatise with their travel crate prior to the travel date. After we have collected your pet ready for the big adventure we will update you with a photo and then on arrival touch base to see how you and your pet are all settling in.

• 13.1 Your pet’s stay safe with Azzabern Animal Transport Pty Ltd Applies to International Transport Only.
• 13.2 Journey ahead document this will be received from the office that you have made the booking from within 10 full working days of receiving your booking pack.
• 13.3 The country requirements If not already provided through our general correspondence these will be provided within 10 full working days of receiving your booking pack
• 13.4 Travel crate delivered, travel crate delivery only included when location is within 40km of the airport of your booking city. Cities included Melbourne, Sydney, Brisbane, Perth, Adelaide, Cairns and Darwin. Crate delivery not included when located in a regional town. Please discuss alternatives with your consultant should you be in a regional city or outside the metro area. Crate delivery may not be included when a booking is made with less than 10 working days’ notice prior to the departure. Please discuss options with your pet travel specialist
• 13.5 Almost time for travel document, this document will be received no later than 24 hours prior to the collection of your pet.
• 13.6 Photo of the pet (time and weather permitting) Photo to be taken and sent to you prior your pets departure and will be forwarded to the email address on our booking sheet as time allows.
• 13.7 Follow up to your email will take place within 4 week of your pets arrival.
• 13.8 Although Azzabern Animal Transport Pty Ltd will do all in its power to ensure your pets fly as booked, the guarantee is not applicable nor is attached or related to any airline delays or cancellations regardless of the reason or changes to your animals flights due to any health, vet issues or any other reason. The guarantee is based around the services Azzabern Animal Transport Pty Ltd provides in regards to its booking services only, and no refunds will be given for any costs as part of the move for Vet fees, Airline Freight costs, Airline handling fees, Airport fees, quarantine fees, or collection and or delivery costs.

14. ABUSE POLICY

• 14.1 Overview
  • 14.1.1 At Azzabern Animal Transport Pty Ltd, we believe that our customers have a right to be heard, understood and respected.
  • 14.1.2 We also believe that our staff have the right to work in a safe environment, free from any verbal abuse or harm caused by others.
  • 14.1.3 We expect all our customers to treat our staff with courtesy and respect at all times.
  • 14.1.4 In a small number of cases the actions of some customers become unacceptable because they involve verbal abuse of our staff and/or our processes.
  • 14.1.5 We do not view an action as unacceptable, just because a person is forceful or determined. However, we do consider actions that result in unreasonable demands and/or abusive behaviour and unsavoury language to be unacceptable.
  • 14.1.6 There are a range of actions we consider to be unacceptable, which can be best grouped as follows:
    • i) Aggressive or abusive behaviour; and
    • ii) Unreasonable demands and/or unreasonable levels of contact.
• 14.2 Aggressive or abusive behaviour.
  • 14.2.1 We understand that people can become angry when they feel that matters about which they feel strongly are not being dealt with as they wish. If that anger escalates into aggression or abuse towards our staff, we consider that unacceptable.
  • 14.2.2 Aggressive or abusive behaviour includes language (whether verbal, Email or written) that may cause staff to feel afraid, threatened or abused and may include threats, personal verbal abuse, derogatory remarks, non-directed swearing and general rudeness. We also consider inflammatory statements, remarks of a discriminatory nature and unsubstantiated allegations, to be abusive behaviour. Where a customer is aggressive or abusive, we may decide to:
    • i) Advise the customer that we consider their actions offensive, unnecessary and unhelpful and ask them to stop;
    • ii) End telephone calls / appointments / meetings;
    • iii) Terminate all direct contact with the customer;
    • iv) Notify the police. This will always be the case if physical violence is used or threatened; and
    • v) Take any other action that we consider appropriate to the circumstances.
• 14.3 Unreasonable demands and / or unreasonable levels of contact
  • 14.3.1 A demand becomes unacceptable when it starts to impact excessively on the work of our staff, or when dealing with the matter takes up an excessive amount of time and in so doing, disadvantages other customers.
  • 14.3.2 Where a customer is unreasonably demanding, repeatedly contacts Azzabern Animal Transport Pty Ltd or its agents in person, by phone, email etc., contacts various offices about the same issue, raises the same issue repeatedly, or sends us large numbers of documents about which the relevance is not clear, we may decide to:
    • i) Limit contact to telephone calls from the person at set times on set days;
    • ii) Restrict contact to a nominated member of staff who will deal with future calls or correspondence;
    • iii) See the person by appointment only;
    • iv) Restrict contact to written correspondence only;
    • v) Refuse to deal with further correspondence and return any documents;
    • vi) Advise the person that further irrelevant documentation will be destroyed; and
    • vii) Take any other action that we consider appropriate to the circumstances.
• 14.4 Taking action
  • 14.4.1 Before we take any action, we will give the customer the opportunity to modify their behaviour. If the behaviour continues, we will take action as set out in this document.
  • 14.4.2 Customers will be told in writing via system text, email or letter why a decision has been made, what the alternative arrangements will be and the length of time that these restrictions will be in place.

15. ABOUT THESE TERMS

• 15.1 OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL
  TERMS, AZZABERN ANIMAL TRANSPORT PTY LTD MAKE ANY SPECIFIC PROMISES ABOUT THE SERVICES. FOR EXAMPLE, WE DON’T MAKE ANY COMMITMENTS ABOUT THE CONTENT WITHIN THE SERVICES, THE SPECIFIC FUNCTIONS OF THE SERVICES, OR THEIR RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS. WE PROVIDE THE SERVICES “AS IS”.
• 15.2 We may modify these terms or any additional terms that apply to a Service to, for example, reflect changes to the law or changes to our Services.
• 15.3 You should look at the terms regularly.
• 15.4 We’ll post notice of modifications to these terms on this page. We’ll post notice of modified additional terms in the applicable Service.
• 15.5 Changes will not apply retroactively and will become effective no sooner than fourteen days after they are posted. However, changes addressing new functions for a Service or changes made for legal reasons will be effective immediately.
• 15.6 If you do not agree to the modified terms for a Service, you should discontinue your use of that Service.
• 15.7 If there is a conflict between these terms and the additional terms, the additional terms will control for that conflict.
• 15.8 These terms control the relationship between Azzabern Animal transport Pty Ltd and you. They do not create any third-party beneficiary rights.